When you're new to VPNs, what actually holds you back usually isn't "which one is best" — it's more specific concerns: whether several devices can connect at once, how data is really counted, whether video gets throttled, whether the client has to stay on. This article answers the ten questions beginners ask most, each with a conclusion you can act on directly.
Can I use it on several devices at once?
Yes. VPNHP subscriptions have no device limit — your phone, computer, and tablet can all connect on the same account simultaneously, with no separate fee per device. One thing to note: devices online at the same time share the bandwidth of the selected route, so if one device is downloading a large file, video on another may stutter. To run devices in parallel, assign different route nodes to different devices, or stagger your usage.
How is data counted? What happens when it runs out?
Only traffic that passes through the VPN route is counted: while connected, visits to local websites and traffic matched as direct by routing rules are excluded. Monthly plan data resets on your activation day each month — activate on the 3rd and it resets on the 3rd of every month, not the 1st. This is the detail beginners most often get wrong. Unused data does not carry over to the next month; if your usage is uneven, consider a data pack that never expires. Quick reference by tier:
| Plan type | Price | Data | Notes |
|---|---|---|---|
| Monthly · Starter | ¥9.9/mo | 60GB | Light use, mostly text browsing |
| Monthly · Standard | ¥18/mo | 250GB | Everyday use, includes HD video |
| Monthly · Advanced | ¥28/mo | 500GB | Multiple devices, heavy use |
| Data pack | From ¥158 | From 300GB | Never expires — use it until it's gone |
You can upgrade between plans at any time; the price difference is prorated by remaining days, so there's no need to wait for the current cycle to end.
Will video get throttled?
Short answer: this service does no server-side throttling. Real-world speed depends on three things — your local broadband's capacity, the route's own bandwidth and load, and protocol encryption overhead. At peak hours, direct routes may fluctuate as the public internet congests; IEPL dedicated lines carry the cross-border segment over a private channel, with more stable load. The most reliable way to know your real speed is to test it yourself at different times: connect and run a browser speed test once in the morning and once in the evening, then compare. Take any provider promising "full speed forever" with a grain of salt — a speed claim only means something if you can verify it yourself.
Does the client need to stay on all the time?
No. There are two common approaches: connect on demand — turn it on when you need international sites and disconnect when done — or use the client's rule-based (routing) mode, where sites in mainland China connect directly and international traffic goes through the route. In this mode, leaving it on barely uses any data. Global mode sends all traffic through the route, useful when you temporarily need to switch your entire network environment. Beginners should start with rule mode and adjust once they understand how routing works.
What is a subscription link, and how do I import it into a client?
A subscription link is a URL containing your node configuration. Clients use it to pull the node list; when the provider updates routes, one tap of "Update Subscription" in your client fetches the latest configuration — no manual parameter changes needed. The standard process is four steps:
- Log in to the user panel and go to the download page to get the client for your platform;
- Copy your personal subscription link from the panel;
- Open the client, choose "Import from subscription link / Add subscription", paste, and save;
- Tap "Update Subscription", then pick a route and connect once the node list appears.
Platforms differ slightly: on iOS, the system will ask to "allow adding a VPN configuration" after import — just allow it; on Android, the first connection requires granting the system VPN permission; Windows, macOS, and Linux desktop clients generally work right after import. When switching to a new device, simply import the same subscription link again.
What is a DNS leak, and how do I check for one?
A DNS leak means you're connected to the VPN, but your DNS requests are still being sent to your local ISP, so the sites you visit could be logged on the local network. To check: stay connected, open any DNS leak test site, and see whether the resolving servers belong to your local ISP — if they're all overseas or on the route side, you're fine. VPNHP's clients handle DNS through the route by default, so leaks shouldn't occur under normal configuration; if you've manually changed your system DNS, set it back to automatic and test again.
Public Wi-Fi makes DNS-level interference more likely. The right order is to connect the VPN first, then open web pages — never the other way around.
Shadowsocks, VMess, VLESS, Trojan, Hysteria2, or TUIC — which should I pick?
These are all mainstream proxy protocols; they differ in encryption method and traffic characteristics:
- Shadowsocks: the oldest and most compatible — lightweight and stable;
- VMess / VLESS: protocols from the V2Ray and Xray ecosystem; VLESS strips redundant encryption layers for better performance;
- Trojan: disguises traffic as ordinary HTTPS, with a low profile;
- Hysteria2 / TUIC: newer QUIC (UDP)-based protocols with a clear speed edge on lossy, unstable connections.
Beginners don't need to agonize over this: the client's default configuration or "auto select" is usually good enough. First make sure you can connect at a usable speed, then try different protocols on specific routes and compare — far more practical than studying parameters up front.
What's the difference between IEPL dedicated lines, relay, and direct routes?
These are three paths your data can take to the exit server. Direct: your device communicates straight with an overseas server — the shortest path, but the cross-border segment rides the public internet, so it fluctuates at peak hours. Relay: data first goes to a relay server in mainland China before heading abroad — a bit more stable. IEPL dedicated line: the cross-border segment uses a private channel that doesn't mix with public internet traffic, giving the lowest latency and jitter. For stability-sensitive uses like live streams or video calls, pick IEPL nodes first; everyday browsing is fine on relay or direct. The route list labels each route's type, so just pick accordingly:
What do I need to sign up?
Just a username and a password — no email address required, and no social accounts to link. Payment supports Alipay, WeChat, and USDT; monthly plans can be canceled anytime, with no automatic long-term billing.
What if I'm not satisfied — can I get a refund?
Yes. There's a 7-day no-questions-asked refund, no explanation needed. New users are better off trying it for a few days, testing the platforms they use most, and only then considering long-term use.
A quick checklist before you start
That's all ten questions. Before you dive in, run through this checklist:
- ✅ Pick a plan tier that matches your everyday usage, and note your data reset date (your activation day);
- ✅ Install the client on every device you'll use, and run one subscription update;
- ✅ After connecting, run a DNS leak test to confirm DNS requests go through the route;
- ✅ Keep your username, password, and subscription link safe — import them directly when you change devices;
- ✅ If speed drops, switch route nodes first, then troubleshoot your local network.
Ten answers down, three takeaways: data resets on your activation day, so pick a tier by usage; use rule mode and connect on demand; when speed suffers, switch routes before checking your local network. Most remaining doubts can be settled hands-on within the 7-day refund window.